Will I be notified when my order does ship?
Yes, we will email you with notification that your order has shipped, including courier tracking information.
What methods of shipping are available and at what cost?
When you place your order you will be offered several options for shipping, including local pick-up if you live in our area. The website will calculate all appropriate costs and add the shipping charges to your order.
What if my awards arrive damaged or engraved incorrectly?
Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.
If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.